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COMMON QUESTIONS

Common questions.

40 answers

How do I download DistroLanes and set up my business?

Download → Create Account → Set Up Company. Public downloads are not available yet: Android Build 19 is approved but unpublished, and iOS is pending App Store approval. When your platform is available, download from its official app store, create your account, confirm your email if prompted, and enter your company name to create your workspace. Company setup does not require a manual access request. See the Home or Product page for current availability.

What does DistroLanes cover?

DistroLanes provides screens for distribution teams to review customers, products, orders, inventory, collections, reports, and daily summaries.

Where do I start in the app?

On a phone, the bottom tabs open Home, Customers, Orders, Products, and More. More contains additional business tools.

Why might an action be unavailable?

Available actions depend on your role, company context, and the feature flags supplied for that release. For example, some actions appear only for owners or admins, and customer-specific pricing requires its release flag.

Where do I find customer orders?

Open Orders to review customer orders. Purchase Orders are a separate area for supplier purchasing.

What details can I review on an order?

Order records show details such as customer, items, quantities, prices, totals, and status when those fields are available.

How are order totals calculated?

Each line total uses the quantity and selected unit price. The order summary applies the discount and tax values shown on the screen when those apply.

Can I search and filter orders?

The Orders screen searches order number, customer, and status. Its visible pilot filters include All and Drafts.

Which order statuses can I see?

Order records display the status attached to each record. The Orders list currently exposes All and Drafts filters.

Where can I access an invoice PDF?

Open an invoice preview. Share PDF and Print actions are available when the invoice and the relevant device action are available.

Does DistroLanes process payments?

No. DistroLanes records payments against invoices when payment writes are enabled and available to your account; it does not charge a card or transfer funds.

Where do I review Purchase Orders?

Open Purchase Orders to review purchasing records for suppliers. This area is separate from customer Orders and depends on the Purchase Orders feature being enabled.

Where do I review collections?

Open Collections from More. Live collection data requires Payments and Invoices to be enabled, an active company context, and an owner or admin role.

What is a collection in the app?

A collection is a recorded amount received from a customer. The screen shows available collection details for review.

What collection details can I review?

Collection records can show the customer, amount, payment method when present, date, and status. Use the values displayed on the record.

Can I record a payment from Collections?

Collections is a review screen. When payment writes and access are available, use the invoice payment action to record a payment against an invoice.

How do I find a customer?

Open Customers and select a record to view its details. Search and filtering options depend on the customer list available in your app version.

What customer details are shown?

Customer details include the account name and status, contact name and role, phone, and address. Additional information such as orders, balances, and visit status appears when available.

Can I add or edit customer records?

Customer add and edit controls appear when customer data and write access are available for your account and company.

What does a customer statement show?

A customer statement can show outstanding balance, invoices, payments, and linked inventory movements. Some financial details are restricted by role or may be unavailable when source data is missing.

How does customer-specific pricing work?

When customer-specific pricing is enabled, an owner or admin can set a price for a customer's product unit of measure. Orders use the effective price for the selected unit. This feature requires its release flag.

How do I check product availability?

Open Products or Inventory to review product records and stock quantities available to your company.

Why might a product's stock quantity change?

Inventory movement history lists recorded changes to stock. Review the movement entries for the product when you need to understand a displayed quantity.

Can I add or edit products?

Product add and edit controls are available when product writes are enabled and your account has access.

Can I browse products by category?

Yes. Product records include a category, and the Products screen supports category filtering.

What is inventory movement history?

Movement History lists recorded inventory movements for the company. Access to the history is restricted to owners and admins, and it requires company data to be available.

Where do I review suppliers?

Open Suppliers to review supplier records when the Suppliers feature and its company data are available.

Which periods can I select in Period Reporting?

The period selector includes Today, Yesterday, This Week, This Month, This Year, All Time, and Custom. A Sales vs Purchases comparison is also available.

How are Sales, Purchases, and Collected defined?

Sales uses issued, non-void invoices. Purchases uses the value of goods received from suppliers. Collected uses completed customer payments received for the selected period; each value depends on its source data being available.

How are profit metrics calculated?

COGS is the direct cost of products sold. Gross Profit is Sales minus COGS; Net Profit is Gross Profit minus Operating Expenses. Metrics are shown only when required source data is available, and Operating Expenses depend on release configuration.

Which report balances are current totals?

Outstanding is the current unpaid balance on non-void invoices, Supplier Owed is the current amount owed to suppliers, and Inventory Value is the current inventory value. These are current balances, not totals limited to the selected period.

Can I export company data?

Data Export is available where it is configured in Settings. Only authorized company administrators can export the company archive.

Who can manage team invitations?

Owners and admins can manage available employee and invitation actions in Settings → Team.

Where do I manage team access?

Open Settings → Team to review employees and role controls. Owners and admins can manage team access; other roles have a read-only view.

Can I remove an employee?

The team screen supports deactivating and reactivating eligible employees. It does not describe this action as deleting an employee record.

How do I change company settings?

Open Settings → Company Settings. Owners and admins can edit available company and invoice settings.

Where is the company's default currency set?

The default currency is managed in Company Settings. Owners and admins can change it when available; it becomes locked after financial activity exists.

Which app languages are available?

The app provides English and Spanish language choices in Settings.

How do I delete my account?

The account deletion action is in Settings for an authenticated account and requires confirmation. It permanently removes account access; company and business history are preserved. The action cannot be undone.

How do I reset my password?

From the login screen, open Forgot Password and follow the password reset flow.

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